BENCHMARKINGBecause we touch so many large organizations and have such strong provider relationships we’re unmatched when it comes to knowing where providers excel (or not).
WE ARE ALWAYS BENCHMARKING
We benchmark everything — carriers, data centers, other types of service providers, and even cities and countries. For data centers alone, we ask over 500 questions to evaluate providers — everything from “How do you verify employee backgrounds?” to “How do you get power and how do you maintain power?”
We know where to look for the most appropriate service providers for a particular organization that does business anywhere in the world — and we know this before we even start our due diligence. Whether it’s latency, cost, SLAs, operational redundancies, geographic proximity, rate structure, or any other criteria, we have the knowledge that comes with the strongest possible connections to the widest network of providers.
Companies turn to Spearhead for benchmarking who don’t have the time to do it themselves. We let you know what’s out there so you can decide to stay with an existing resource or explore other options.
- Constantly work on behalf of organizations that buy technology services in order to evaluate different providers’ offerings, level of customer service, and overall performance.
- Constantly interact with service providers worldwide in order to asses current offerings, market conditions, competitive claims, rates, geographic coverages and more.
- Provide clients with free assessments of which carriers, data centers, cloud providers, contact centers, mobile providers, and managed services providers rank on various key criteria